XL Motors Order Conditions
1. Fulfillment of the Sales Conditions
1.1. Sales conditions are effective for XLMotors.ee Clients (customers) and XLMotors.ee owners – KNK Group OÜ (hereinafter referred to as XLMotors.ee). The exchange of merchandise is effectuated on a legal basis.
1.2. General sales conditions can’t contradict the law of the Estonian Republic and if necessary can be supplemented (in case of a disagreement or missing information) with additional provisions.
1.3. In addition, these general sales conditions regulate the relations between the Client and XLMotors.ee, product information, pricing, merchandise information and current best practices.
1.4. XLMotors.ee reserves the right to change the conditions and product prices at its own discretion and for its operational efficiency, competitive ability, development and further reorganization with the purpose of adding new products or changing the selection available. The new conditions, price changes and additions become effective from the moment the information on the webpage www.xlmotors.ee is updated. If the Client placed an order before any changes to the conditions were made, the product is delivered to the Client in accordance with the previous conditions.
1.5. XLMotors.ee and its customer wish to conclude a deal on sale/purchase of merchandise from XLMotors.ee through XLMotors.ee website in accordance with the conditions set forth in this document. On the XLMotors.ee website, the Client confirms that they have read and accept the sales conditions.
1.6. Product images are for illustrative purposes only.
2. XLMotors.ee prices
2.1. Prices for products sold at the internet store XLMotors.ee are displayed in EURO and do not include shipping.
2.2. The cost of shipping depends on the method selected by the Client.
2.3. XLMotors.ee reserves the right to regulate prices. The prices officially displayed when placing an order are effective for the Client.
3. Cart and order placement
3.1. The Client adds products to cart by clicking the “Add to Cart” button.
3.2. Adding something to cart does not constitute the Client’s obligation to make a purchase.
3.3. The Client can change the contents of the cart by adding products or deleting them from it.
3.4. Until the payment is received, the product in one Client’s cart may be purchased by another Client.
3.5. To place an order, you must press the “Place Order” button.
3.6. When placing an order, the Client selects a method and form of payment, as well as a shipping method. It’s important to check with the rights of the customer and the supplier.
3.7. Proper shipping and delivery depend on how precise the information provided by the customer was. The products are delivered properly when the order has been correctly placed. Upon clicking the “Place Order” button an invoice is sent to the e-mail address specified.
3.8. The order will be sent when 100% of the amount due has been received to the account of XLMotors.ee.
4. Payment for products ordered
4.1. By cash or with bankcard at the store.
4.2. Through Maksekeskus through a bank link (Swedbank, SEB, Luminor, LHV Bank, Danske Bank, Coop Bank, poco pay)
4.3. Payment is carried out by transferring money to an account.
4.4. When the money is received from the Client, you receive a confirmation of that fact to the e-mail address specified.
4.5. If the Client did not get a notification about the funds received, please contact us by email@example.com within one hour from the moment the payment was made.
4.6. When an invoice is made out to the Client, it contains all required payment details.
4.7. If the money is not received to the supplier’s account within 2 business days, the order is annulled.
5. Product shipping and delivery
5.1. When the Agreement becomes effective (in accordance with point 3.8 and if the conditions of point 1.5 have been fulfilled), the products are shipped to the address the Client specified in the order.
5.2. The Client can select any of the following shipping methods:
5.2.1. Through Omniva, Smartpost within Estonia – 0 EUR, if the order amount exceeds 100 EUR. For shipping to ohter countries, please contact firstname.lastname@example.org.
|Pick-up in store||0 EUR|
|Itella SmartPOST Pakiautomaat||depending on the package gauge|
|Omniva courier||depending on the package gauge|
If the order amount does not exceed 100 EUR
5.3. XLMotors.ee reserves the right to introduce changes to the shipping methods available.
5.4. Providing specific and correct information when placing an order helps to ensure delays and mistakes are avoided when delivering the products ordered. XLMotors.ee or Omniva/Smartpost are not responsible for any delays or mistakes in the delivery in case these were caused by incorrect or insufficiently specific information provided by the Client when placing the order.
5.5. If the delivery address changes, XLMotors.ee asks the Client to inform the internet shop of the new address as soon as possible. If the product has already been sent, it’s impossible to change the delivery address.
6. Order annulment and returning merchandise
6.1. XLMotors.ee has a right to annul the Client’s order in case the invoice is not paid in full within 2 business days or within the period specified by the Client.
6.2. After making an advance payment (but before the products are delivered) the Client has a right to annul their order by sending a request to email@example.com. In your request, please make sure to specify your invoice/order number. The advance payment in the amount of 7 EUR will not be returned to the Client. The remaining amount received as an advance payment for the annulled order is refunded to the Client’s bank account within 2 business days but never later than within 14 business days from the moment the request was sent.
6.3. If the product does not fit the Client’s purpose or expectations, it can be returned within 14 business days from the moment it was delivered. The product can only be returned if it hasn’t been damaged or used, contains all the labels and is in the original package. The money refunded for the product returned is transferred to the Client’s bank account within 2 business days but never later than within 14 business days from the moment the product was delivered by XLMotors.ee. To return a product, the Client must send a request to firstname.lastname@example.org.
6.4. The buyer covers any expenses related to the return of a product.
6.5. The buyer covers in full all expenses related to the return of the product, but no more than 10 EUR, except for cases when the product delivered is not what was ordered.
6.6. If the Client wishes to exchange the product for a different product or the same product of a different size, they cover postal fees for the product being returned. XLMotors.ee covers postal fees for a new replaced product only once. The Client pays for all and any further replacements.
6.7. XLMotors.ee covers the expenses of a product return in case the product has defects that were impossible to detect upon visual inspection and that did not occur when the package was opened, as well as if the product is not what was ordered.
7. Warranty and return of products of inadequate quality
7.1. According to the Law of Obligations Act (article 11, paragraph 218, page 2), the Client has a right to make claims within the period of 2 years from the moment the product was delivered. If a defect is detected within the first 6 months, it’s assumed it was already there when the product was purchased. The nature of the defect is determined by the seller.
7.2. If the defect is of a technological nature, the Client may request for the product to be repaired. If a repair is not possible, the Client may demand for the product to be replaced. The Client can demand a refund if a replacement is not possible within a reasonable period because a matching product is not available (Law of Obligations Act (article 11, paragraph 222, page 1)
7.3. If an unexpected defect appears, the Client must send an e-mail to email@example.com that contains the following information: the Client’s name and contact information; date of making a claim; product defect discovered; demands to XLMotors.ee being made; invoice number; we are also asking to add photos, and if possible, a copy of the invoice.
7.4. XLMotors.ee will not be liable for:
7.4.1. product damage that occurred by fault or negligence of the Client;
7.4.2. normal wear and tear of the product in the course of its intended use.
8. Responsibility and force majeure
8.1. XLMotors.ee is liable before the Client for any damage resulting from violation of the conditions in accordance with the legal acts of Estonia.
8.2. The Client is liable before XLMotors.ee for any damage resulting from violation by the Client of the conditions in accordance with the legal acts of Estonia.
8.3. Neither of the parties is liable before the other one for conditions violated in the form of a delay or failure to comply with obligations in case this was caused by force majeure circumstances independent from the parties.
8.4. XLMotors.ee does not compensate for moral damage that may be caused by change of prices, product delivery time etc in the framework of the current conditions.
8.5. XLMotors.ee does not refund the Client’s expenses caused by circumstances when the client undertakes an obligation before third parties (independent from XLMotors.ee) on conditions contradicting the current conditions.
8.6. XLMotors.ee does not refund the Client for loss of opportunities caused by a change of delivery time, prices and other conditions.
9. Other provisions
9.1. XLMotors.ee uses the personal data provided by the Client only to process the Client’s orders. The data is treated with all due confidentiality; it is not passed to third parties except for cases the delivery method selected by the Client provides for it, as well as in cases provided for by the law.
9.2. XLMotors.ee reserved the right to send information about new merchandise and advantageous offers to the client.
9.3. In any issues that are not regulated by the current conditions, the Client and XLMotors.ee rely on the law of the Estonian state and other agreements that regulate bilateral relationships.
9.4. Any disputes that arise from the fulfillment of the current conditions will be resolved through negotiation before everything else. If the disputes arising from the Agreement did not manage to be resolved successfully through negotiation, both the Client and XLMotors.ee are entitled to protecting their rights by applying to the Department of Consumer Rights protection or court of law.
10.1. Delivery from warehouse 1-3 business days
10.2. Delivery time of ordered products is generally 3-10 workdays, depending on the order.
10.3. Maximum delivery 14 workdays.
10. Final provisions
10.1. The law of Estonia applies to the current Order Conditions and sales purchase agreement of the internet store XLMotors.ee. If any of the provisions in the order conditions is void, this will not affect the effectiveness of other conditions and sales purchase agreement. In such a case, the void provision is replaced with another provision closest to it by its legal and economic significance.
Swedbank, SEB Bank, Danske Bank, Luminor Bank and LHV Bank. At the confirmation of your order, an invoice will be displayed in the screen. To pay via bank link, you need to click on a corresponding icon. We will also send the invoice to your e-mail address in case you wish to pay for the order later.
KNK Group OÜ is the controller of personal data. KNK Group OÜ transfers necessary personal data for execution of payments to authorized processor to Maksekeskus AS
When you confirm your order, an invoice is displayed. A copy of the invoice is sent to your e-mail address, for you to be able to print out the invoice and pay it in a bank office or over the internet. When paying via the internet, please make sure you specify the invoice number in comments.
You can pay for your order at store within 5 days from the moment it was placed. You can pay by cash or by card. For information please contact +372 5380 1942.
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XL Motors return policy
You can return any product purchased at the xlmotors.ee shop within 14 days.
- The product returned should be unused and still in the original package.
- To return the product, a request needs to be sent to the Seller by firstname.lastname@example.org within 14 days from the moment of the product’s delivery.
- The client covers the expenses related to the return of the product.
- The product must be returned within 30 (thirty) days from the moment of its delivery.
- A refund for the product returned is made no later than within 14 (fourteen) days.
The customer’s right to return products is regulated by law rather than the XLMotors.ee shop.